Contact
Where to send each type of question, and how to get an answer quickly.
Part 1
Who to contact
Africa365 live chat
24/7, button in the site footer
Fastest for login, deposit and bonus questions. Usually replies within 2 minutes.
Africa365 email
24/7, reply in 12 to 24 hours
Best for sending KYC documents or explaining a longer issue.
We have no access to Africa365 accounts or payments. Questions about your balance, KYC or a withdrawal should go to Africa365 support.
Part 2
Get a faster answer
- Have your registered +234 number or email ready.
- Keep the bank reference or crypto transaction hash for payment questions.
- Explain what happened in a few short lines.
- Add a screenshot of any error message.